Customer Service Q&A: I sprung this one on my father

While sitting in the local Nepalese restaurant with my dad, we were enjoying our butter chicken curry and our spicy tandoori when I sprung a quick interview about customer service on him. Conversations like this don’t happen very often, so I wanted to take this opportunity to find out a bit more about my dad and what he thought about the values of the company I am currently aspiring to work at. He was born in Wisconsin and came to Japan in his early 30’s. He has five daughters and loves to write. The interview was simple, and I had a lot of fun asking him the questions.

When you were younger, did you do anything related to customer service?

No.

Not at all? Not even a bar or something?

Oh yeah, I did that when I was younger.

How was that?

I hated it.

Why?

People are jerks, and it stunk like smoke all the time. There were a lot of rude people.

Was this in Wisconsin? There weren’t any other customer service jobs?

I worked at a flouring company as well. I was the manager of a warehouse.

Did you learn anything interesting while you were there?

Yeah, that if I keep doing this I will have a sore back. The stuff was heavy.

What are the customer service difference between American and Japan?

I think in Japan its more formal and ceremonial.


The Buffer Values and my dad’s take on them:

  1. Choose Positivity 

Do what you like. Try to make every situation positive. Try to learn something.

  1. Default to Transparency

Yeah, thats a good idea. They should tell everybody about what’s going on. Don’t keep any secrets.

  1. Focus on Self-Improvment

You got to always try harder I guess.

  1. Be a no-ego doer

We all have an ego.

  1. Listen first, then listen more

You should do more listening than talking.

  1. Communicate with Clarity

To be clear. I’d like to have everything clear, otherwise how do you know what’s happening? You don’t want to be in a fog. You will have accidents if you are in a fog.

  1. Make time to reflect

See how things went in the past and see wants going on. How things are working. Ask yourself, did this work for me? Thats what memories are for. Other things can be to watch your reflection in the mirror, stretching, et cetera.

  1. Live Smarter, Not Harder

Yeah, I agree wight hat one 100%, thats my motto. I’m going to tattoo that on my forehead. Why would you want to do everything the harder way?

  1. Show gratitude

Simple stuff. Compliments. Say something nice. Depends who you are talking to but saying thank you is the easiest.

  1. Do the right thing

Do the right thing! Good idea. What would the right thing be? The right thing would be to do things that you love, but don’t hurt other people.

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